Case Studies
The following case studies show the results achieved by CforC Members in their improvement work. All the case studies are in Adobe Acrobat format.
Allied Bakeries - Key Performance Indicators
This case study outlines how Allied Bakeries have gained strategic and economic success through the use of highly defined Key Performance Indicators.
Council for the Curriculum, Examinations and Assessment- Quality Excellence - Quality Excellence
CCEA have used the EFQM Excellence model to focus their improvements as their business grows and they expand into new markets .
Cedar Foundation - Quality Excellence
As the first voluntary organisation to use the EFQM model, Cedar Foundation has seen tangible benefits across a range of areas.
Copeland Ltd - Six Sigma
Read about how Copeland applies Six Sigma to enhance its performance, realise real benefits and save money.
FPM Chartered Accountants - Quality Excellence
Find out how the ongoing journey of continuous improvement at FPM has added value and helped to exceed their clients' service expectations.
Funeral Services Northern Ireland - Quality Excellence
Funeral services use the EFQM model as a tool to identify specific areas for improvement across their organisation.
HCL BPO Services - Problem Solving
This case study outlines the benefits gained by HCL in developing the practical skills necessary for the use and application of Problem Solving tools and techniques.
ICS Computing - Balanced Scorecard
The Balanced Scorecard has delivered significant results for ICS both in overall performance and communication.
Northern Ireland Electricity - Six Sigma
NIE was one of the first utilities in the UK to use Six Sigma to improve processes, deliver significant savings and further quality improvements.
Northern Ireland Housing Executive - Quality Excellence
NIHE have used the EFQM Excellence Model to promote business excellence and to provide high quality housing service by identifying areas for improvement and measuring their progress towards success.
Ryobi - Six Sigma
Through applying Six Sigma Ryobi have improved their manufacturing processes, significantly reduced reject rates and costs.
St Mary's College - Quality Excellence
Through continually pursuing Quality Excellence, St Mary's College has developed a management ethos that goes beyond compliance and strives to establish, meet and exceed world class standards.