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Best Performing Companies Conference and Awards

9.45am to 4.45pm Wednesday March 13 at TITANIC BELFAST

Hear insights on critical performance issues from our best-performing companies.

Ideal for managers, senior managers and Directors in the public, private and voluntary sectors.

Organised by the Centre for Competitiveness and supported by Balcas, Belfast Harbour Commissioners, Bombardier, LF Fasthouse and NIE Networks the Best Performing Companies Conference and Awards celebrates our best-performing companies and explores the critical performance areas where they lead the field.

Delegates can:

learn from award-winning service, manufacturing, public-sector and voluntary organisations on areas such as customer experience, people management, supply chain excellence and innovation where they lead the field
attend open-mic panel discussions on topical issues ranging from navigating a hyper-competitive marketplace to IOT, hyper-connectivity and energy
network with local innovators and industry leaders
celebrate local success and best practice.

This year’s presenters and award recipients represent a range of industries and sectors who all have a commitment to ensure excellence is an integral part of what they do.

WHO SHOULD ATTEND:

Managers, Senior Managers and Directors in private, public and voluntary sector.

Tickets:

For more information and to book tickets contact susan.cleland@cforc.org (+44 2890 737950 or +447789584093).

Best Performing Companies Conference & Awards

Event Format

9.00 Registration

9.45 Welcome by Centre for Competitiveness Board Member (TBC)

10.00: Slieve Russell on Service Excellence Through People

The Slieve Russel is a renowned 4-star hotel and spa facility with a track record of service excellence.

Orla Murphy, Head of Human Resources at Slieve Russell, will present on Slieve Russell’s journey towards the achievement of the EFQM Recognised for Excellence 5* in light of the challenges of employee recruitment and retention for tourism businesses in the Border Counties. The presentation will focus on Slieve Russell’s innovative approaches to HR management and Development which has led to them becoming the employer of choice in the region. 

10.30: Titanic Belfast on Customer Experience

Named by the World Travel Awards as Europe’s Leading Visitor Attraction in 2016 Titanic Belfast has welcomed over 4 million visitors from 145 countries since it opened in March 2012. Titanic Belfast Chief Executive Judith Owens will present on the factors that underpin their success namely people and process excellence (“Five Star Performance for Five Star Service’), innovation in technology and effective stakeholder management.

11.00: Panel discussion – Navigating in a Hyper-Competitive marketplace

11.20: Coffee Break

11.35:  21st Century Supply Chain Gold Award Winner Denroy Plastics on Supply Chain Excellence

Denroy Plastics, a Deloitte Best Managed Company in 2017 and 2018 is just one of 4 UK companies that have achieved the UK Aerospace Defence and Security (ADS) coveted Supply Chain 21st Century (SC-21) Gold Award. In order to achieve the Gold award Denroy had to demonstrate that they hit their Quality and Delivery performance targets 99.9-100% of the time over a consecutive 23- month period.

John Irwin, Denroy’s General Manager, wil present a case study focusing on using Lean to drive improvement, how best to align different improvement initiatives (AS9100, EFQM, Lean) and strategic improvement planning.

12.05 Young Enterprise Northern Ireland on Innovation Excellence

Young Enterprise, Northern Ireland’s leading business education charity, each year helps over 100,000 young people aged 4-25 explore their entrepreneurial potential, with support from volunteer business mentors. Carol Fitzsimmons, Chief Executive of Young Enterprise will present on building a self-sustainable culture of innovation and the merits of benchmarking innovation-related metrics.

12.35 Panel Discussion – Energy, IOT and Hyper-Connectivity 

12.55 EFQM Awards Ceremony & Lunch

14.00 EFQM Global Excellence Award Winner Wheatley Group on Sustainable Performance

 The Institute of Directors (Scotland) current Director of the Year in a large business category is Wheatley Group Chief Executive Martin Armstrong who will present on managing change in a growing organisation, sustaining delivery performance and integrating business improvement performance.

The presentation will particularly focus on the Group’s largest subsidiary, Glasgow Housing Association (GHA). GHA was named by the European Foundation of Quality Management (EFQM) as one of only three winners (from its 30,000 strong membership) of the 2017 Global Excellence Award. It is also Investors in People’s UK’s Platinum Employer and Apprentice Employer of the year.

14.30 Closing

14.45 Tour of Titanic Experience (optional)

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