Business Improvement Facilitator Training

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Training Course


The Business Improvement Facilitator Training is a 2-day course that will enable you to develop essential assessment skills using the EFQM Excellence Model leading to becoming an EFQM Assessor. After the completion of this course, you can expect to be able to:

Understand the approaches to internal and external assessment;
Apply the concepts and details of the EFQM Model and RADAR tools to produce value-adding performance analysis;
Work together with others in an assessment team environment

Course Content:

The EFQM Facilitator Training will provide you with theoretical and practical in-depth experience of assessing an organisation with the EFQM Excellence Model. To achieve this, the course uses a case study close to a real submission document to simulate real-life assessing conditions for the group exercises.

Day 1

Introduction to the EFQM Excellence Model, its components and assessment tools

Understand the approaches to internal and external assessment

Apply the concepts and details of the EFQM Model and RADAR too

Day 2

Understanding the organisation’s context and its most relevant aspects;

Site visit planning; - Site visit interviews and the RADAR scoring

Preparing and presentation feedback;

Who is this course for?

The EFQM Facilitator Training is created for those wishing to develop essential assessor skills and be able to perform self-assessment, internal assessment and peer assessment of other organisations.

This course is an important step on the learning curve of becoming an expert EFQM assessor and a pre-requisite to attend the Qualified Assessor Training


Throughout the 2 days, you will be evaluated by the trainers, based on an Assessor Competency Model. This individual assessment and coaching is based on your team work contributions, your evaluation of information, your feedback and written exercises.

Successful completion of the course enables you to perform self-assessment, internal assessment and peer assessment of other organisations, allowing you to build real experience. It will demonstrate to your colleagues and peers that you acquired the skills and knowledge required to effectively assess an organisation as part of a high performing international assessment team, as well as to develop and practice managerial skills.

Future Event Information

17/04/2018 - 19/04/2018 - venue TBC




  • Date: 21st - 23rd February
  • Start Time: 09.30 - 16.30
  • Duration: 3 days
  • Location:
  • Cost:
    Members: £750 + VAT (€884), Non Members: £950 + VAT (€1,120)
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