World Quality Day Conference

Making Northern Ireland Competitive

Thursday 12 Nov 2009

9am - 4pm

Malone House, Belfast

International experts, including Google’s European director, will help probe the impediments to competitiveness in Northern Ireland and point the way to more dynamic and successful organisations.

The Conference will cover specific and urgent problems that hamper our competitiveness. Leading local organisations will also share their success stories and discuss what it means to be an excellent organisation, especially given the current economic downturn.

World Quality Day was established by the United Nations in 1990. The aim is to raise awareness of how quality approaches can have a tangible effect on business and contribute towards growth and economic prosperity. It is celebrated each year around the world on the second Thursday of November. It brings together business people, public and voluntary sectors and high-level experts to discuss how Quality, Innovationand Productivity – catalysts for competitive position - can be improved in the current economic context.

	Stephen Lusty			Pierre Cachet
Stephen is a Chartered Engineer and currently holds the position of Online Sales and Operations Director at Google. He is responsible for the Global service and support architecture for Google’s advertising business and for managing the customer base and revenue for the SME segment. Google is not just a company, it is an entirely new way of thinking. Its founders and executives understand the change brought about by the internet and The Times (of London) dubbed it “the fastest growing company in the history of the world.” Google generously shares its philosophy on its web site, “10 things Google found to be true”. So the smart question to ask is - WWGD? What Would Google Do?			Pierre Cachet is the CEO of EFQM and came from one of EFQM’s key members, ERDF. He has extensive managerial and business experience in strategy development, operations and HR. Pierre was the Deputy Head of Strategy and Management of ERDF (Electricité Réseau Distribution France). With over 600 member organisations throughout Europe, EFQM is the leader in “The Pursuit of Business Excellence”.  It supports organisations to achieve better results by sharing experiences and Best Practice in areas such as Quality, Innovation, Productivity Improvement and Leadership.

European and National Award Winning Organisations

SAM Mouldings are the UK’s leading manufacturer of MDF architectural mouldings for the construction and home improvement industries. The company was founded in 1990 by Managing Director Sam McCrea and quickly embraced the tools of British Standard
5750. The company is now well established as market leader in their sector and attribute this to their focus on meeting customer needs.

Tobermore manufacture and sell a wide range of concrete products and natural stone products to the construction industry and domestic market. They sell directly to all customers both commercial and domestic and the success of the business has been based on providing superior products and services to their customers. They are now the leading paving products supplier and natural stone manufacturer in Ireland.

St. Colman’s College is a voluntary grammar school for boys between the ages of 11 and 19 and was established on 12th May 1823. The outstanding features of St. Colman’s College are its caring, pastoral approach for its students and its academic strength as a grammar school. The mission statement, ‘Preparing for life and pursuing excellence’ is a constant reminder to all students of what is expected of them and to follow their dreams.

The Cedar Foundation is a leading voluntary organisation in Northern Ireland and is a chief contributor to delivering services to disabled people including people with brain injury. The Foundation’s vision is a society in which disabled adults and children are fully included as citizens. The mission is to provide quality support, care, accommodation and training services to enable disabled children and adults to participate in all aspects of community life.

Programme

Please note that places are limited

£95+VAT for CforC Members

£120+VAT for non-CforC Members

You can register now by clicking on the image below.