What is Benchmarking? 

"Benchmarking provides an inventory of creative changes that other companies have enacted"
John Langley 

Benchmarking is the objective comparison of what you do and how well you do it against better and best practices. It simply uses what you find in the most successful organisations and compares you against them. As a result you will:

• Understand what good practice is

• Compare yourself against it

• Identify gaps and create an action plan to close them
  

How benchmarking will help your organisation. 

Does your team know how to find:

• Better processes and ways of working.
• New ways to please the customer.
• Where to spend your money for maximum impact.

Benchmarking Tools

Surveys

Knowing what your customer wants and needs. Customer satisfaction is a measure of how products and services supplied by your company meet or surpass customer expectation. It is seen as a key performance indicator within business as it provides an indication of how successful the organisation is at providing products and services to the marketplace. 

Inter Company Benchmarking

Organizations evaluate various aspects of their processes in relation to best practice. This then allows them to develop plans on how to adopt such best practice. 

Responsible Energy Management

Green credentials and cost savings by guiding on organisations through a credible, effective and affordable certification programme that installs efficient energy management practices within organisations and delivers the REM Green Certification mark upon achieving the standard. 

Gold Star Service Excellence 

The Gold Star Service Excellence Accreditation scheme has been developed to increase the competitiveness of the participating organisations by creating real competitive advantage. 

EFQM

Assessments: Conducting a review of operations against criteria of the EFQM Excellence Model. The aim is to reduce costs, increase sales and therefore generate impressive results. 

Accredited Training: Official EFQM training providing accreditation for delegates. 

Recognition: NI Quality Awards process based on the Excellence Model, incorporating different levels of recognition.

Investor in Innovation

Creating a constant flow of new ideas, responding to new trends or changing market conditions, as well as improving existing products and services. Innovation is about engaging the whole organisation in the creative process.

What our Members say? 

"The whole Service Excellence process has been thoroughly worthwhile, highly motivating for staff and has helped us put systems into place that have brought the  company forward enormously. It has given us a renewed focus and we plan to use our achievement to make ourselves role models for customer service within the service industry for the upcoming City of Culture 2013 year. I would highly recommend the process for other companies and can I add it has been a pleasure to have been mentored by you during the past 6 months."  
Jennifer McKeever, Airporter.

What to do now

Benchmarking will give you valuable fresh insights into your organisation, your customers and your success. Our team has a proven track record of success so contact Michael O'Neill today on 028 9073 7950 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for guidance on how we can help you.