EFQM 

The EFQM Excellence Model, developed by European Foundation for Quality of Management and shown in the diagram below, is a management framework used by over 30 000 organisations in Europe and beyond. Often used as a diagnostic tool, the Model takes a holistic view to enable organisations, regardless of size or sector to:

• Assess where they are, helping them to understand their key strengths and potential gaps in performance across the 9 criteria
• Provide a common vocabulary and way of thinking about the organisation that facilitates the effective communication of ideas, both within and outside the organisation.
• Integrate existing and planned initiatives, removing duplication and identifying gaps.

The EFQM Excellence Model is used as a basis for self-assessment, an exercise in which an organisation grades itself against the 9 criteria. This exercise helps organisations to identify current strengths and areas for improvement against strategic goals. This gap analysis then facilitates definition and prioritisation of improvement plans to achieve sustainable growth and enhanced performance.
 

Juggler - on-line self assessment for small businesses and organisations.

Public Sector - Public Service Improvement Framework for larger public and voluntary sector organisations.

If you would like more information please contact George Wilson: 028 9073 7950 on or email: This email address is being protected from spambots. You need JavaScript enabled to view it.