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Customer Service
"Gold Star" Service Excellence Accreditation Scheme
The "Gold Star" Service Excellence Accreditation Scheme has been developed to increase the competitiveness of the participating organizations by creating real competitive advantage.
The scheme is based on research into International approaches to building world class service excellence and has been developed by Centre for Competitiveness in conjunction with the Northern Ireland Chamber of Commerce (NICC), is endorsed by The Consumer Council and is supported by Ulster Bank.
Why would you want it?
Participation in the scheme will deliver real & tangible benefits:
- You really have to focus on your customer, which adds to the bottom line, making your organization more profitable.
- Builds your brand & reputation.
- Makes your staff more satisfied in their work.
- Separates you from your competition.
- Make suppliers want to work with you.
- Community respects, supports and values you and your business.
Use the Scheme to promote your business:
- Frame your certificate and display in your premises.
- Logo can be printed on all stationary.
- Convert logo to a badge for staff uniforms
- Use on all marketing materials
- Use it to win new customers
- Use it to improve your supply chain management
- Celebrate it with your customers.
What do other people think about GOLD STAR SERVICE EXCELLENCE?
Click here to see what key influencers have to say about the Gold Star Service Excellence programme.
Gold Star Service Excellence: Mini Case Studies
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| Airporter | Baker Tilly |
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| Chamber of Commerce | slamobile |
For more information, or to enrol into the Accreditation scheme, please contact Centre for Competitiveness on: (028) 9073 7950 or
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