Process Mapping

Whether formally recognised or not, all businesses use processes. Many are based on 'its just the way we've always done things round here', mixed with a large portion of hope. Others are actively designed to satisfy customers, eliminate errors, reduce stock & waste, relieve frustration and generate profits. This second type of business knows who is doing what, when, where, how and most importantly why. More significantly they can respond effectively to change and understand the implications of that change.

The secret to creating this type of successful operation is to understand and actively manage the key processes that create value for your customers i.e. why they pay for your product or service.

A process map is a visual tool used to illustrate your key processes. It’s a communication tool, a planning tool, and a tool to drive unnecessary costs out of your organisation. It is a practical tool to help you identify and address core problems in your organisation.

Process Mapping is an essential and critical stage in the search for performance improvement. Yet the approach is not widely recognised or understood. Process Mapping helps managers and staff alike discover where the real problems lie and identify opportunities for improvement. It can also help small business owners make the transition from feeling the need to do everything themselves to having confidence in employees completing activity in the way they would expect.

Whether you organisation creates products or delivers services, an agreed, accurate understanding of your processes will provide new sources of rich stimulation for ideas to solve problems and find improvements.

For further infomation contact Derek Johnston on 028 90737950 or email This email address is being protected from spambots. You need JavaScript enabled to view it.