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Lean Six Sigma
Leading organizations have been using Six Sigma for years to improve their competitive advantage. Six Sigma helps to ensure that business activities are error free. It works by striving for perfection and achieves this by using techniques that break down organizations into a series of processes. These processes are then analysed to determine key inputs that can be controlled so that desired output is constantly achieved. By realising the desired outputs, products and services can be provided that meet customer requirements.
Case Study
Company: Northern Ireland Electricity
NIE was one of the first utilities in the UK to use Six Sigma to improve processes, deliver significant savings and further quality improvements.
NIE was one of the first utilities in the UK to use Six Sigma to improve processes, deliver significant savings and further quality improvements. NIE have worked alongside the Centre for Competitiveness to adopt the Six Sigma approach as a logical extension of precious work on quality.
Key Project Outcomes:
- Change of Tenancy successes improved by 23% (i.e. 65% to 80%)
- Debt chase productivity for delinquent accounts (defect) increased from 36% to 100% effectiveness.
- Settlement of debtor accounts increased from 76% success to 90% (up 19%).
- Process Sigma from 0.5 to 2.8.
"For Northern Ireland Electricity, the implementation of Six Sigma throughout the company four years ago has contributed greatly to business excellence in our service, price and reliability. It is also a vital business tool for NIE as we prepare to enter new and competitive markets."
Harry McCracken, Group Managing Director.
NIE Provide a Quality Power Supply
More Information:
If you would like more information please contact Michael O'Neill on 028 9073 7950 or email
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