Communication

Most of us take the art of Communication for granted. And why should we not? After all, we take part in dozens of conversations each and every day. It ought to be something we are relatively good at! The truth is that most of us are not as good at two-way communication as we think we are. 

Our success or failure to communicate effectively will shape and perhaps determine whether or not we achieve our personal and professional goals. It affects our self-esteem and our sense of well-being, and the contributions we make to our families, our jobs, and our communities. Good or bad communication can even affect our health. 

What is this approach? 

Effective communication is based on several fundamental principles. If we understand these basic skills and then practice and refine them so that we are able to put them to use depending on the situations we find ourselves in, we will become quite adept at the art. 

These seven fundamental principles, or competencies, are: 

• Empathising
• Receiving the Message
• Clarifying
• Understanding
• Reading non-verbal Clues
• Giving and Receiving Feedback
• Transmitting your message

For further information please contact Adrian Gundy on 028 90737950 or email This email address is being protected from spambots. You need JavaScript enabled to view it.