Building Competitive Advantage

We actively support organisations from the private, public and voluntary sectors be more competitive, enabling them to grow, excel and be sustainable.

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Through providing the tools and systematic approach for the successful exploitation of new ideas or inventions into goods and services that creates new value or for which customers will pay.

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Growth through the effective and efficient use of resources to maximise income, improve competitiveness, customer satisfaction and achieve greater output per unit of input.  

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The Pursuit of Excellence through inspiring organisations to achieve sustainable excellence by engaging leaders to learn, share and innovate using the EFQM Excellence Model.

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Latest Blog

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Visit Belfast celebrates Chinese New Year by being ‘China Ready’

The Visit Belfast Welcome Centre scores an island-wide first to secure global China Ready status.


Hastings Hotels is ‘China Ready’

HASTINGS Hotels has become the first hotel group on the island of Ireland to achieve the China Ready accreditation which has been awarded by the Chinese Outbound Tourism Research Institute (COTRI).


Upcoming Events

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Feb 8

8D Problem Solving for Teams

Training Course
Feb 22

Process Mapping

Training Course
Mar 15

Introduction to Lean Workshop

Training Course
Mar 29

Facilitating with Ease

Training Course
Apr 12

Project Management

Training Course
Limavady Borough Council

The Council and the Centre worked in partnership on a Service Excellence programme for the area's hospitality sector.

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