Practically, this means that organisations have a clear understanding of who their customers and stakeholders are, what they expect and the strategies necessary to achieve or exceed those expectations. Leading organisations achieve excellent results today and also demonstrate that they can sustain this performance in the future.
Benchmarking
Compare your organisation with global best practice using our established national and international accreditation programmes.
European Foundation for Quality Management
The EFQM Model is a globally-recognised management framework which allows organisations to achieve success by measuring where they are on the path towards transformation and empowering them to progress and significantly improve their organisation’s performance.
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Supply Chains for the 21st Century
Supply Chains for the 21st Century (SC21) is the premier Supply Chain Improvement programme in the UK Aerospace and Defence sector. Launched 13 years ago, it is designed to accelerate the competitiveness of the Aerospace and Defence industry.
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China Outbound Tourism Research Institute
China is the biggest outbound tourism source market in the world – 116m travellers spent $160 billion in 2015 and one in ten of all international travel begins in China. The China Outbound Tourism Research Institute (COTRI) is the leading independent organisation in the field of Chinese outbound tourism, helping clients position themselves at the forefront of this critical, and different, market.
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Recognition
With our various benchmarking programmes comes the opportunity for national and international recognition.
European Foundation for Quality Management
EFQM Recognition is internationally valued, providing organisations with clear, objective feedback on performance across their business operations. The EFQM Global Excellence Award is the ultimate international recognition with recent winners of the award including Bosch, BMW, Dubai Customs and Slieve Russell Hotel.
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Supply Chains for the 21st Century
Participants who successfully complete the SC21 process will receive national recognition by ADS, the Premier Trade Body for UK Aerospace, Defence, Security and Space sectors, at a level dependent upon their performance against the key criteria.
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China Outbound Tourism Research Institute
Clients who undergo the COTRI training programmes successfully are registered as COTRI Approved on either an individual or organisational basis.
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Linked Training
In addition to the above programmes, the Centre also ofers a range of discrete training courses which will directly underpin your journey towards Quality excellence.