CREATIVE PROBLEM SOLVING
ever find yourself having to solve the same problems week after week? Are your
staff spending undue time firefighting? Do the same issues and problems keep
reappearing? These are things we are all too familiar with, and yet, it doesn’t
have to be this way.
company runs into a major problem, you need to address it quickly. However, you
also need to deal with it thoroughly and ensure that it doesn't recur – and
this can take a lot of effort and elapsed time.
Problem Solving Process helps you do both of these seemingly-contradictory
things, in a professional and controlled way.
Do your staff know the difference between Point
of Cause, Direct Cause, and Root Cause? If they don’t, then you’ll always be
solving the same problems time after time – they’ll never go away!
Centre for Competitiveness (CforC) we have designed an approach using
structured problem-solving techniques that are used in Quality Management
Systems, originating in Japan, throughout the world by millions of companies. A
selection of the more frequently used of these problem-solving tools have been
customised and brought together in an easy to use and high impact approach –
The 8D Problem Solving Methodology.
What is an 8D Problem Solving Method?
approach is built upon the approach to problem solving used throughout the
world’s automotive industry, yet customised to suit Northern Ireland companies
– from SME’s to large and everything in-between.
It incorporates 8 problem-solving tools designed
to link together to provide an 8-step process (hence the name 8D) in a
structured and systematic manner. This process is actually delivered through an
8D template that makes it easy and effective for people to do. It’s a little
like “complete the 8 boxes on the template and you’ll solve the root cause of
What Happens On The Day?
one-day, highly interactive workshop will provide you with all the skills you
need to use the CforC 8D Approach to Problem Solving. Delegates use the 8D template
to solve a real problem as they go through the learning of all the individual
tools. High emphasis is also placed upon the soft skills of problem solving
team working, as it is in this area that the high impact benefits are won or
lost. This means that, on the day, every delegate will have used the 8D
approach and template to solve a real problem (which is not easy to solve!),
thus building knowledge and confidence to lead and participate in 8D problem
solving teams back at your organisation.
Each participant will take away with them:
· A grounded understanding of the critical few tools for
successful root cause problem solving
· An 8D template that can be used in the workplace the next
· Tips and suggestions for removing barriers and obstacles to
· Increased confidence due to the successful application of
the method with a workshop example
Who Would Benefit From This 8D Approach?
managers at all levels in the organisation, especially team leaders,
supervisors and middle managers. This 8D approach is suitable for ALL types of
company or organisation, not just manufacturing, but also services of any
description, public and voluntary sectors, in fact, any organisation that finds
itself regularly firefighting.
workshop can also be delivered in-house as a stand-alone training workshop or
integrated into wider improvement activities.
We will be happy to discuss our Creative Problem Solving course in the context of your own business needs, so please contact us for more information.